Lev’s promotion to senior project manager came with an unexpected challenge. Although he continued to report to his functional boss, Gina, the head of product development, he now also answered to a project-specific boss, Navin, the leader of a critical new software implementation. This dual reporting structure was meant to speed up delivery, but Lev soon noticed that his two bosses hardly talked to each other. He often found himself relaying information between them, trying to align conflicting priorities and navigate different directives.
